Bridge Cities Consulting

Computers, service, technology consulting, networking, and internet infrastructure.

Serving Macintosh and Windows computer users in the greater San Francisco Bay Area.

Bridge Cities Consulting Maintenance Contracts:

Bridge Cities Consulting takes server, workstation and network "up-time" very seriously. Each "up hour" provides your business with the ability to work at its peak performance. No excuses, just service, products, and technology that work. To meet our goal we offer support and maintenance contracts to ensure the highest quality service to our valued customers. We work with and recommend the highest quality products and product vendors. For our customers that require these uptime standards and efficient business operations to maximize their ROI, we have designed and offer several service contracts to meet their needs. We highly recommend at a minimum our BCC Standard Server Maintenance Contract to keep your server protected and operating at it’s highest level. Featured benefits you will receive include the following-
• Priority service
• 2-4 hour & same day response time
• Simple monthly billing and statements
• Unlimited phone support based upon your level of coverage
• Coverage for all of your servers, desktops, laptops and peripherals
• Reduced hourly rates for service contract hours and additional hours

BCC Standard Server Maintenance Contract	$550.00 per month
Maintain server hardware and software updates – applications, security (virus/spam), system software & critical updates, hard drive maintenance.
Covers all servers, workstations, and laptops (Macintosh and Windows PC’s) peripherals, network, and backup system
Network monitoring, firewall protection and updates
Discounted hourly rate (first 5 hours per month @ $110.00 per hour, included) $75.00 Savings!
Unlimited product and technical support research
Monitor, check & clear system & backup logs, monthly performance reports
Maintain & update backup system
Unlimited telephone technical support during priority service times
Additional hours billed @ $115 per hour ($10.00 per hour savings!)
Same day (12 hour) response time guarantee
Priority Service, Monday – Friday, 8am – 5pm
Priority pick-up & delivery service for repairs & new installations
Monthly billing and statements

BCC Premium Server Maintenance Contract	$1000.00 per month
Maintain server hardware and software updates – applications, security (virus/spam), system software & critical updates, hard drive maintenance.
Covers all servers, workstations, and laptops (Macintosh and Windows PC’s) peripherals, network, and backup system
Network monitoring, firewall protection and updates
Discounted hourly rate (first 10 hours per month @ $100 per hour, included) $250.00 savings!
Additional hours billed @ $105 per hour ($20.00 per hour savings!)
4 hour response time guarantee
Priority service, Monday – Friday, 8am – 10pm
Maintain & update backup system
Unlimited telephone technical support during priority service times
Unlimited product and technical support research
Monitor, check & clear system & backup logs, monthly performance reports
Priority pick-up & delivery service for repairs & new installations
Monthly billing and statements

BCC Executive Server Maintenance Contract	$2000.00 per month
Maintain server hardware and software updates – applications, security (virus/spam), system software & critical updates, hard drive maintenance.
Covers all servers, workstations, and laptops (Macintosh or Windows PC’s) peripherals, network and backup system
Network monitoring, firewall protection and updates
Discounted hourly rate (first 20 hours per month @ $100 per hour, included) $500.00 Savings
Additional hours billed @ $100 per hour ($25 per hour savings!)
2 hour response time guarantee
Priority service, 24 hours a day, 7 days a week
Unlimited telephone technical support any time
Unlimited product and technical support research
Monitor, check & clear system & backup logs, monthly performance reports
Priority pick-up & delivery service for repairs & new installations
Monthly billing and statements
Maintain & update backup system